Terms and Conditions
The following terms and conditions represent the total agreement between “You,” “Your” and or “Guest” and Bespoke Cuba Travel agency, We, Bespoke Cuba travel agency, Bespoke Cuba travel company (“BCT” or “US”) a division of Fernandina Lifestyles, LLC.
Disclaimer And Limitation of Liability
All content presented on the http://Bespokecubatravel.com website is provided for informational purposes only. The Bespoke Cuba travel agency may modify all tour itineraries, prices, dates, hotels, departures, destinations, and availability of the foregoing at any time with advance notice to You.
THE SITE AND ALL CONTENT IS PROVIDED “AS IS,” “AS AVAILABLE” AND WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING, WITHOUT LIMITATION, ANY WARRANTY WITH RESPECT TO THE QUALITY, PERFORMANCE OR FUNCTIONALITY OF THE SITE OR WITH RESPECT TO THE QUALITY OR ACCURACY OF ANY INFORMATION OBTAINED FROM OR AVAILABLE THROUGH USE OF THE SITE OR THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE. FURTHERMORE, the Bespoke Cuba travel company MAKES NO WARRANTY THAT ANY DEFECTS, WHETHER KNOWN OR UNKNOWN, WILL BE CORRECTED, OR THAT THE WEB SITE WILL BE VIRUS-FREE. the bespoke cuba travel company DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY.
Bespoke Cuba travel agency respects the intellectual property of others. If You believe that Your work has been copied and is accessible on the Site in a way that constitutes copyright infringement, please provide written notice to our registered copyright division Your written notice must meet the requirements of the Digital Millennium Copyright Act of 1998 (“DMCA”), 17 U.S.C. §512.
Fernandina Lifestyles, LLC
556 West Flagler Street, #1405
Miami, Fl 33130-1484
In order to process Your Cuba booking, BCT needs to collect certain personal details from You. These details will usually include the names and addresses of party members, credit card information, copies of Your passport, special requirements such as those relating to any disability or medical condition that may affect the travel arrangements. We take full responsibility for ensuring that proper security measures are in place to protect Your information. We delete all of this information upon conclusion of Your journey.
We must pass some information on to the relevant suppliers and third parties of Your travel arrangements (airlines, hotels, transport companies etc.). Such suppliers may be outside continental USA if Your travel is to take place or involve suppliers outside this country. The information may also be provided to security public authorities such as customs/immigration if required by them, or as required by law. Except where expressly permitted by the Data Protection Act ory98, the Company will only deal with the personal details You give to the Company as set out above unless You agree otherwise.
WE TAKE GREAT CARE OF AND DO NOT SELL Your INFORMATION TO ANYONE OR ANYWHERE.
The Content contained on this Site may include links to other sites. The other sites may not be under the control of BCT and BCT is not responsible for the information or content contained on any web site not owned by the bespoke Cuba travel company. Bespoke Cuba travel agency has included the links as a convenience to You. BCT does not endorse, sponsor or approve any other site, or product or service offered by any other site, for which it has provided a link.You agree to indemnify, defend and hold US and our partners, attorneys, staff and affiliates harmless from any liability, loss, claim and expense including attorneys’ fees, related to Your violation of these Terms and Conditions or use of this Site.
Except as explicitly stated otherwise, (i) any notices to BCT shall be made by postal mail to BCT, Inc., 556 West Flagler #1405 Miami, Fl 3130-1484, and (ii) any notices to You shall be made by sending an email to the email address You provided US when communicating with US or by postal mail to the postal address You provided. In the case of e-mail, notice shall be deemed given 24 hours after email is sent. In the case of postal mail, notice shall be deemed given 5 days after the date of mailing.
These Terms and Conditions represent the entire agreement between You and BCT regarding Your use of this Site and supersede any prior statements or representations.
Statement of Responsibilities
In all matters relating to travel, accommodation and other associated services, BCT acts as a tour planner for You and cannot be held liable for any person, firm or corporation who provides such services.
BCT accepts no responsibility or liability for death, injury, sickness or accident to any person or loss of or any damage to any property or otherwise, or any cancellation, delay, detention, irregularity, deviation, substitution arising out of or in connection with any accommodation, transportation, conveyance or any other services provided by hotels, restaurants, airlines, coach companies or any other services. The Company is under no obligation or liability to any person as a result of any inaccuracy, misdescription or changes to any Tour or itinerary or for the losses or additional expenses due to delays, strikes, war, quarantine, acts of God, improper documents, or any other cause. Neither the Company, not its servants’ agents or employees shall be or become liable or responsible for any additional expense or liability sustained or incurred by any tour member as a result of any of the foregoing causes.
Relationship With Other Parties
Unless otherwise indicated, BCT is not an agent or representative of any third party. BCT’s use of a trademark, service mark, trade name, logo, slogan, or symbol, or other designation in connection with a product or service of another entity, and should not be construed as an indication of our sponsorship of, affiliation or connection with such other entity.
A deposit for your Cuba booking indicates acceptance of all the conditions herein by the purchaser.
Every Cuba booking is subject to our booking conditions below. The person who makes the booking must confirm acceptance of BCT’s booking conditions on behalf of all persons named on the booking.
INCLUDED in your Private Designer Expedition trip to Cuba
- The best all-Inclusive policy in all the Caribbean
- Cuba tourist entry Visa
- Cuban customs documentation
- Cuban health form
- Airport transfers to/from hotel and airport in Cuba
- 24 hour access to your own private car and chauffeur
- One Superior hotel Room or a Junior Suite.
- Hotel breakfast buffets, lunches and dinners with no menu limitations
- All beverages including soft drinks, coffee, juices, bottled water, beer and wine at lunch and unlimited alcohol at night; see Guest Alcohol Policy below.
- All park fees, concert tickets, museum entrance fees, activities, meetings, equipment rental and VIP access
- Services of a BCT Journey Leader
- Services of a BCT assistant and or translator
- Professional specialty guides, historians, instructors and lecturers
- Complimentary Internet access (where available)
- USB with a fully chronicled tour history confirming Your trip to Cuba, “directly benefited the Cuban people” (US Treasury Dept requires You keep this information for 5 years)
- A mobile phone for unlimited local calls
- 20% carbon offset of Your Journey benefiting The Nature Conservatory
- An artisanal bon voyage gift
- All Taxes and Gratuities.
NOT included in Your Private Designer Expedition
Round trip airfare from Your departure city and Cuba, international baggage fees, airport lounge fees. Fees related to obtaining, renewing or officiating Your passport and vaccinations. Personal purchases and international telephone calls. Any other items not specifically noted as included.
Quoted program prices are per person single or double occupancy. For the travel dates of ____________ and ____________
Prices and tariffs quoted for Tours are subject to change in the event of unforeseen situations and circumstances beyond our control. BCT is under no obligation to give a breakdown of costs related to any journey.
Children under 12 years of age receive a 50% discount. Toddlers pay for the cost of their flight, Cuba Travel Visa, Travel Insurance policy plus $250. Toddlers must be accompanied by a stroller with adequate sun protection, also see Traveling with Children Policy below.
Your Tour Price
Your Total Contract Price is ______ per person. Plus airfare of _______
Paying for Your Private Designer Expedition
We do not require You to pay for Your entire Expedition up front. For Your convenience we divide the total into two payments.
Your deposit, fifty percent (50%) of Your tour price and airfare are due at the time of your Cuba booking. Your total deposit amount is USD $. Within 7 days of receipt of Your deposit You will receive from US a packet containing a final draft of Your Private Designer Expedition itinerary, a round trip plane ticket from Your preferred departure city to Cuba, Your Cuba Travel Visa, Cuban Customs form and Cuban health disclosure form. Also included will be an invoice representing the remaining fifty percent (50%) balance due. The invoice shall be paid in Euros to Your trip planner once You arrive in Cuba. The currency difference is due to the Cuban government’s policy of adding a 10% surcharge for the conversion of US dollars into its local currency (CUC). Alternatively, You can pay your balance of ______ in US Dollars plus the 10% surcharge of ______ for a total final payment of _______.
The Company reserves the right to pass on any charges relating to returned cheques and credit card charge backs. Monies paid to an agent acting on behalf of the Company are held by the third part agent or provider on behalf of BCT.
The Cuban government requires visitors to purchase an ESICUBA Cuba health insurance provided and administered by Cuba’s Asistur. This Cuba health insurance provides visitors with excellent VIP medical attention if they need medical care while in Cuba. And eliminates the hassle of paying for Your medical costs up front then having to file a claim with Your health care provider upon Your return. This is not at an additional cost to You. It is included in Your final tour price.The policy is valid for 30 days. In the event You extend Your stay beyond 30 days You must purchase an extension from Asistur.
ECIBA however, your Cuba health insurance does not cover emergency evacuation or provide any other additional coverage for Your trip tp Cuba. We therefore require guests to purchase an additional level of travel insurance that provides VIP Ambulatory Air Repatriation and provisions for “Cancel For Any Reason,” trip cancellation and trip interruption. BCT is not responsible for any costs related to Your failure to obtain this additional level of coverage.
Your travel insurance policy will likely reimburse You if You cancel your trip. In the event Your policy does not reimburse you any monies, we will pay You the following: Cancel within 90 – 60 days prior to the departure date of Your tour and we will reimburse You 50% of Your deposit minus the airfare costs and hotel fees. If Your cancellation takes place 60 – 30 days before Your departure date and we will reimburse You 25% minus the airfare costs and hotel fees. No reimbursement for cancellations within 30 days of travel.
A Cuba booking refund will not be issued to those failing to join their tour, for inconvenience, delay, unused sightseeing trips, meals accommodations or any other services not utilized, or any item listed under Limits On BCT Responsibility below. Your Travel Insured insurance should cover any such claims.
Every reasonable effort will be made to operate your trip to Cuba as planned however alterations may still occur after final itineraries are sent. We reserve the right to vary the itinerary, accommodation, staff or services marketed in the Tour descriptions should circumstances warrant that such changes would be in the best interest, safety of the guest or for any other operational reason.
Changes by the Guest
Whilst every reasonable effort will be made to accommodate a change of departure date, they would require additional charges levied by our third party agents & suppliers (airlines, hotels, travel agents, etc.). Requests for upgrades, smoking rooms and special dietary needs should be advised at time of booking. Please note that while every effort will be made to satisfy Your special request, it cannot be guaranteed.
Images featured in our brochures and website are used for illustration purposes only and may differ from the representation provided.
All travelers require valid passports with at least six months validity remaining and have sufficient blank visa pages for entry and exit stamps. For information on obtaining or renewing a US passport visit bit.ly/USPassportinfo . It is the responsibility of the person who makes the booking to review the Custom Border Patrol website to ensure your compliance with any new regulations; https://www.cbp.gov/travel/us-citizens/know-before-you-go. It is that person’s responsibility to ensure that all members of their trip to Cuba have proof of vaccinations before departure. For a list of Cuba inoculations recommended by the CDC and WHO visit bit.ly/CDC-WHOCuba . All costs incurred in obtaining any of the above must be paid by You. We regret we cannot accept any liability if You are refused entry onto any transport, refused entry to Cuba due to failure on Your part to carry correct documentation or for any other reason.
Non U.S citizens should contact the Cuban Embassy in their respective country for entry requirements pertaining to their journey.
Traveling with Children
If a child is traveling with only one parent or with someone who is not a parent or legal guardian, U.S. Customs and Border Protection (CBP) strongly recommends that the accompanying adult have a note from the non-traveling parent (or, in the case of a child traveling with neither parent, a note signed by both parents) stating “I acknowledge that my wife/husband/etc. is traveling out of the country with my son/daughter/group. He/She/They has/have my/our permission to do so.” CBP suggests that this note be notarized. If there is no second parent with legal custody of the child (i.e. the second parent is deceased, one parent has sole custody, etc.), CPB might request relevant paperwork such as a court decision, birth certificate naming only one parent, death certificate, etc., would be useful as well. This advice applies to U.S. citizens and non-citizens alike.
Health, Age & Fitness
Some active elements have been incorporated into select itineraries. You Must Be In Good Physical And Mental Health to enjoy your trip to Cuba as intended; guests must be able to walk 1.5 miles with little or no rest. You must notify US at the time of Your reservation if You have any medical or physical condition, disability, diet restrictions, allergies or treatment requiring special attention that may reduce Your mobility will affect Your ability to enjoy and participate fully in Your program or could create a hazard to Yourself or to other members of the group.
Cuba’s infrastructure is not kind to those with mobility issues. The roads are cracked, have deep holes in them (deeper than potholes) and the sidewalks are uneven. Cobbled stone streets, dirt and gravel roads and other infrastructure dangerous circumstances abound. The use of wheelchairs, motorized vehicles, crutches and braces can prove even more menacing.
Guest Conduct Policy
Guest agree to accept the authority and decisions of the Company’s employees, Journey Leader, and agents whilst on tour with the Company. If in the opinion of such person, the health or conduct of a Guest before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Guest may receive a warning, be subject to exclusion from all or part of the tour, or subject to the Termination Policy; in which case all monies paid will be forfeited.
If, at the reasonable discretion of any of our suppliers (i.e. hotel management, airlines, transport provider, food purveyors, etc.) Your use of any services are terminated You may be subject to exclusion from all or part of the tour, in which case You may receive a warning and or subject to the Termination Policy. In any case all monies paid will be forfeited.
If Your irresponsible behavior causes or likely to cause danger to any any BCT staff member, agents, provider or other third party You may be subject to exclusion from all or part of the tour, in which case all monies paid will be forfeited.
You accept responsibility for any damage or loss caused by You. Full repayment for any such damage or loss (reasonably estimated if not known at the time) must be paid directly at the time to the accommodation owner or manager or other supplier. You will also be responsible for meeting any claims subsequently made against BCT and all costs incurred by US (including our own and the other party’s full legal costs) as a result of Your actions. Depending on the extent of the damage and loss caused by You, You may be subject to a single warning or exclusion from all or part of the tour, in which case all monies paid will be forfeited.
If You are evicted from a hotel or any other provider of accomodations, You will be required to leave the accommodation immediately or as prescribed by the authorities and You may be subject to exclusion from all or part of the tour, in which case all monies paid will be forfeited.
If You are subject to arrest Your Journey Leader will advise the US Embassy in Cuba and Your emergency contact in the U.S. You may be subject to exclusion from all or part of the tour, in which case all monies paid will be forfeited.
Our food policy is simple. You are entitled to order anything from any menu at any time during Breakfast, Lunch and Dinner. We ask that You kindly refrain from sharing or ordering food for individuals Not travelling as part of the group. Gluttony, piggish consumption or food waste are not part of Guest’s unlimited food benefits.
We will do our best to accommodate any and all special diets, restrictions and food preferences. However, You must make this request at the time of booking. Without advanced notification it will likely be impossible to accommodate any food request once in Cuba.
We are proud to be the only Cuba travel company to offer unlimited alcohol to our guests. Guests who consume alcohol must do so in a responsible manner and at their own risk. Excessive consumption of alcohol can impair one’s judgment and affect one’s ability to recognize and avoid irresponsible behavior and possible danger to others or their property.
During lunch unlimited beer and wine are served. Cocktails and “hard” alcohol are available to You during cocktail hour and dinner. Luxury spirits such as Johnny Walker Blue are excluded. Each guest may order and consume one alcoholic beverage at a time. Except for cocktail hour, guests must order and consume some food when drinking alcohol; in other words no liquid lunches or liquid dinners. Your unlimited alcohol benefits do not permit You to order or share alcohol with BCT staff members or individuals not travelling as part of the group.
Any guest may be refused alcohol service, “ cut off,” if in the opinion of any BCT employee or third party provider that person is consuming alcohol recklessly. Any guest who demonstrates rash behavior when consuming alcohol may receive a warning, lose access to certain areas, activities and facilities, refused alcohol for the remainder of their journey, or be subject to our Termination Policy.
All guests are expected to obey the laws and regulations of the Republic of Cuba. Failure to do so will subject You to the Termination Policy. Laws relating to the wearing of seat belt are not enforced in Cuba and therefore local Cubans rarely wear them. For this reason local transportation providers may or may not have seatbelts in vehicles or they may be hidden or underneath protective seat covers. It is expected that where seat belts are available guests must use them and remain seated at all times while the vehicle is moving. Guests acknowledge that Cuban roads are in decrepit and dangerous condition and therefore travel at their own risk.
Without prior notice where appropriate, we maintain the right to terminate the holiday of any person that behaves irresponsibly, interferes with the happy progression of the tour, places themselves, another guest, BCT staff member or third party provider in danger or becomes belligerent.
The Company will notify Your US emergency contact and the US Embassy in Havana, will cancel any arrangements made on the Guest’s behalf, in which case the concerned Guest will be expelled from the Group immediately. Therefore, the Company will not be liable for any refunds of compensation or reimbursement of any cost or expenses incurred as a result. Further, the Guest will be liable to reimburse the Company, Guests or third parties for any expenses whatsoever that incurred as a result of such behaviour.
Please note that a “direct” flight does not mean non-stop. All departure/arrival times are provided by airlines and are estimates only. They may change due to weather conditions, air traffic control restrictions, operational/maintenance requirements of the aircraft or any other reason not mentioned above. BCT is not responsible for any departure / arrival time changes given or noted on the Guest’s air ticket. BCT is not liable for any losses suffered if the Guest is delayed or misses any flights. These interruptions or delays will likely be covered by Your travel insurance policy in addition to what the provider owes You as noted in Your country’s respective Passenger Bill of Rights.
Baggage and personal effects are at the owner’s risk throughout the travel program, and BCT assumes no liability for lost or damaged baggage. Most travel insurances provide coverage for matters related to loss or delayed travel.
Photography during Travel By booking a program with BCT, Guests agree to allow their images be used for promotional purposes (without identifying the guest’s name). Guests who prefer that their images not be used should inform Your Journey Leader at the beginning of their tour.
Limits on BCT’s Responsibility
BCT, its employees, shareholders, agents and suppliers do not own or operate any property or entity which provides Your goods or service. It purchases transportation (by aircraft, coach, train, vessel or otherwise), accommodations, ground handling, restaurant, and other services from a variety of independent suppliers. As a result, BCT is not liable for any negligent or willful act of any such entity or third person. In addition and without limitation, BCT is not responsible for any financial or physical loss, death, inconvenience, injury, delay or damage to personal property with regards to the provision of any goods or services whether resulting from but not limited to illness, disease, acts of God or force majeure, civil unrest, acts of war, insurrection, revolt, strikes or other labor activities, animals, criminal or terrorist events of any kind, downgrading or overbooking of services, food poisoning, mechanical or other failure of aircraft or other types of transportation or for failure of any transportation provider to arrive or depart on time.
There are many inherent risks when one travels away from home which can lead to injury, illness, or even death. Guest assumes all such risks associated with participating in any BCT tour. If You choose to take part in activities including, but not limited to, animals, Scubas diving, snorkeling, ziplining, high altitude treks, climbing, and any activity which BCT considers to carry risk of loss serious illness, injury or death, then You fully understand and acknowledge that if You choose to participate in any similar type of activity You take complete responsibility for Your own health and safety and agree to release BCT and its affiliates, their agents, providers, employees and representatives from any liability whatsoever. Further, You release BCT and agree not to sue or make claim against BCT for property damage, cancellation of any activities for any reason, illness, negligent rescue operations or procedures, personal injury, or death arising from Your participation during the tour regardless of whether such property damage, illness, personal injury, or death results from the negligence of BCT and/or from any defect in equipment. Additionally You agree to indemnify and hold BCT harmless regarding any claim made against BCT by anyone else (a) related to Your participation or (b) which would be subject to the above release and covenant not to sue if You had made the claim directly Yourself.
If A Guest has a complaint about any of the tour arrangements, the Guest must bring it to the attention of the journey Leader at the time so that they may use their reasonable endeavors to rectify the situation. Should the problem remain unsolved please write to US within 30 days of Your return from Your travels. Your complaint or claim will be investigated and a full reply sent to You as soon as possible. As our investigations often involve obtaining information from a communist nation with a decrepit infrastructure, it may take several weeks.
In the unlikely event that we do not reach an amicable resolution regarding Your complaint related to these Terms and Conditions, the Limits on BCT’s Responsibility, any Bespoke Cuba Travel agency brochure or information regarding your trip to Cuba, service or package, or to any BCT-related to your trip to Cuba, activity, service or package, shall be submitted exclusively to and resolved in binding arbitration in Miami, Florida under the CPR International (which can be found at cpradr.org).
Any party or their representative may appear for the arbitration by telephone or video conference. You agree to bear all fees, costs and expenses related to Your arbitration case and hold the Bespoke Cuba travel company exempt from any responsibility for said costs regardless of the arbitrators final decision.
As we act only as a coordinator for Third Party Suppliers we accept no liability in relation to the arrangements provided by that Third Party Supplier or for the acts or omissions of the Third Party Supplier concerned. Note: If Your contract is with a Third Party Supplier in Cuba and not the Bespoke Cuba travel company it will be nearly impossible to resolve Your claim against them. However, we will make an reasonable effort to help You with Your complaint.
The Contract constitutes the entire agreement between BCTs and the Guest.
We are committed to a good faith collaborative process throughout the design and execution of Your travel experience. And dedicated to present You with a Cuba As Seen by Few.
Agreed to by Greg Hansen on behalf of MAGK and Bespoke Cuba Travel on this 27th day of February, 2019
Guest Name ________________ Guest Signature __________________
for Fernandina Lifestyles, LLC